Simulation-based training for improving managers’ awareness to a crisis: An empirical study to attest the capability of the iCrisis simulation approach to generate accurate crisis situations
Crisis management concerns have increased in recent years, but it is difficult to gain experience with it except by directly experiencing a crisis situation. Crisis simulations aim to offer this experience. iCrisis is a crisis situation simulation approach that operates on the assumption that it accurately simu-lates crises. However, no methodology exists that can validate this assumption. The aim of this paper is to determine whether iCrisis simulations can recreate crisis characteristics. We first make a literature review to define the concept of crisis; we propose a list of characteristics separated into two categories: the characteristics of a crisis situation and those of the reaction that it raises among the managers coping with it. Second, we present the iCrisis approach, its consideration of the crisis characteristics and how to control their generation during the simulation. Although the assessment of crisis charac-teristics is subjective, it is nevertheless relevant to use participants’ feelings at the end of a simulation to study these characteristics. Eventually, our obser-vations highlight that the crisis situation characteristics can be observed and perceived by the participants during the simulation.
crisis situation; crisis simulation; training; crisis management